The owner of the online store magrada.eu (hereinafter referred to as the online store) is OÜ MAGRADA (registry code12807630), located at Järva tn, 9b, Pärnu, Pärnumaa, 80023.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store are indicated next to the products. The online store prices are in euros. Shipping fee is included in the price. Product information is provided immediately adjacent to the product in the online store. The information and description of the product is available directly from the product’s page in the Online Shop.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable SmartPost parcel machine to which the goods will be delivered. The total cost is then displayed on the screen. This can be paid via an online bank transfer through Maksekeskus. The contract enters into force when the amount payable is transferred to the bank account of the online store. If we cannot deliver the ordered goods due to stock running out or for any other reason, the buyer will be informed as soon as possible and the money will be refunded promptly, but no later than within 14 days of receiving the notification.
A free bank transfer link for the product is available through Maksekeskus. In our online shop, customers can use the bank link in the following banks (Estonia): Swedbank, SEB, LHV, Pocopay, Liisi ID and Coop. Transactions made by Maksekeskus are settled in euros and the purchase amount is also deducted from customer accounts in euros. The customer pays the full price of the product by confirming the order.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 2-5 business days of the date of entry into force of the contract of sale. All shipping costs are paid by Magrada OÜ.
Right of withdrawal and complaints procedure
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online shop within 14 days. The right of withdrawal does not apply if the buyer is a legal person.
Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act. To use the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal (the form for which can be found here: declaration of withdrawal) to the e-mail address within 14 days of receiving the goods. The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). The buyer must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return all of the payments received from the purchaser based on the contract to the buyer immediately but no later than after 14 days. The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
Settlement of disputes
All the complaints about the online store should be sent by email to firstname.lastname@example.org or by phone: +372 5264206.
If the buyer and the online store are not able to settle the dispute by agreement, the buyer may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a buyer and the online store.
Information relating to the processing of personal data